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Territory Ahead guarantees that standard shipping orders usually dispatch on the subsequent business day. Expedited shipping, including 2nd Day and Next Day options, sees orders placed before 1:00 PM EST shipped the same day. Orders placed after this time or during weekends and holidays are dispatched by the brand on the next business day. Regarding shipping rates, the 5 to 9-day Standard service costs between $6.00 and $16.00, varying with the total merchandise. The 3 to 5-day Ground option is priced from $12.00 to $24.00, also depending on the total merchandise. For Canadian customers, the initial rate is $11.45 USD, while for other international destinations, it starts at $29.95 USD. Import duties, taxes, and customs fees may apply to international orders, which are the customer's responsibility.
Territory Ahead recommends that customers finalize and send back the form included in their package for returns or exchanges. Should you prefer, messages can be sent to messages@territoryahead.com, or a call placed to 888-331-8916, to acquire a prepaid return label, costing $11.00, which will then be subtracted from the refund amount. To expedite matters, contacting Customer Care at 888-331-8916 is advised by the brand. In the case of exchanges, it is suggested to connect with Customer Care to initiate a new order, with standard shipping fees waived on the replacement items. Upon receipt of the returned merchandise, a credit for the original purchase will be provided. It may take up to one billing cycle for the refund to reflect on your credit card statement.
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