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Gardenreet provides complimentary ground shipping within the contiguous United States and offers expedited shipping for an extra fee, including to locations beyond the continental U.S. Orders submitted from 8 a.m. to 6 p.m. EST, Monday through Friday, are dispatched from the brand's East and West distribution centers within 24 hours, typically arriving in 3-5 days. Weekday local pickup is also an option during the same time frame.
Customers are encouraged to contact Gardenreet at customersupport@gardenreet.com to obtain an RMA number. Unused products can be returned within 60 days of receipt, as long as they are in their original packaging, and a refund will be issued. However, the return shipping charges are not included. For defective products covered under warranty, the brand is prepared to manage the return and will cover both the return and replacement shipping costs. In cases where items arrive missing or damaged, it is requested that customers notify the brand within 7 days of receipt so that a replacement or exchange can be arranged. Upon receiving the returned items, Gardenreet processes refunds and warranty replacements within 2 business days.
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