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Within 30 days of shipment, returns and refunds are accepted by SwitchBot for any reason, provided the products remain undamaged. For concerns not related to quality or compatibility—such as with the SwitchBot Lock, Curtain, and Blind Tilt—the customer is responsible for all return shipping fees. Upon receipt and inspection of the item, a refund is issued within 1–2 business days, ensuring a smooth and reliable process.
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