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Surface Deep utilizes USPS for shipping, exclusively within the US. It's important to note that shipping costs are non-reimbursable. Deliveries to P.O., APO, or FPO addresses may experience extended timelines. Though Surface Deep strives for seamless delivery, it holds no liability for delays or additional fees resulting from customs, natural events, or transport strikes after the package departs the country.
Returns of unused or gently used items in their original packaging are accepted by Surface Deep within a 30-day window post-purchase. Prior to initiating the return, customers must secure authorization. This can be achieved by sending an email to info@surfacedeep.com, providing details such as the customer's name, order number, purchase date, and the reason for the return. It is crucial to understand that sale items do not qualify for refunds. Furthermore, any shipping costs incurred during the return process will not be reimbursed and will instead be subtracted from the refund. In the case of defective or damaged products, the brand can arrange exchanges if contacted at info@surfacedeep.com.
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