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Customers are encouraged to initiate the return process by sending an email to Summitsoft's Returns Department at support@summitsoft.com. This step is necessary to obtain a Return Materials Authorization Number, which must be acquired within the stipulated return policy timeframe. The brand stipulates that items should be dispatched back to them within a five-day window after the RMA number has been issued, in their original packaging and in pristine condition. Without an RMA number, returns will not be accepted or processed. For the physical return, kindly address your package to: Summitsoft Corporation, Attn: Returns RMA# {Insert your RMA Number Here}, 11105 Mockingbird Dr., Omaha, NE 68137. Following receipt of the request and all necessary materials, customers can expect to see the refund reflected on their credit card statement within 4 to 6 weeks. It is important to note that software bought from online retailers cannot be returned directly to Summitsoft; instead, it must be sent back to the place where it was originally purchased.
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