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Indestructible Shoes operates three fulfillment centers across the United States, Canada, and China. Orders are processed within 1-2 business days, with delivery typically taking 5-15 business days. Shipping is complimentary worldwide. The brand selects SFexpress, China Post, USPS, UPS, or FedEx based on the location and inventory. Ensuring the accuracy of the shipping address is the buyer's responsibility. In the event of lost or stolen packages, it is advisable to report directly to the shipping carrier. For tracking concerns, customers can contact info@indestructibleshoes.com.
For a return to be accepted by Indestructible Shoes, the product must remain unused and in its original packaging. A 15% restocking fee is applied to all returns by the brand. Customers seeking a Return Authorization should contact info@indestructibleshoes.com. It is essential to remember that return shipping costs are not refundable, and a receipt or proof of purchase is necessary. Socks and insoles cannot be returned. Upon approval of a return, refunds are issued within 2-3 business days, with 15% deducted from the initial payment.
Visa, Mastercard/Eurocard, Discover Network, American Express, Paypal
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