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After Soylent processes and dispatches an order, it is deemed a final sale, thus not qualifying for return or exchange. Should there be a necessity to notify the brand regarding a faulty item, such communication must occur within 14 days from the delivery date. To guarantee that the Customer Care team can provide assistance with subsequent steps, sending an email to info@soylent.com is recommended. For any disagreements with Soylent Nutrition, Inc., it is agreed upon to initially contact info@soylent.com in an effort to settle the issue informally.
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