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Soul Chai provides standard delivery through USPS Ground Advantage, taking 2 to 5 business days, or USPS Priority, which takes 2 to 3 days, based on the weight of the order. Expedited shipping choices are available at checkout, and the brand usually processes orders within 1 to 3 days.
Returns or exchanges are accepted by Soul Chai for items that remain unopened, unused, and undamaged in their original, factory-sealed packaging, provided they are requested within 30 days from the date of purchase. Customers should contact the brand via email, including their order number and receipt for support. It is important to be aware that once food products have been opened, or if the return is due to a matter of personal preference, such items will not qualify for a return.
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