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Besin manages order dispatches from both their US facility and Mainland China, customizing the procedure to match individual order specifics. Deliveries originating from the US typically reach customers within 2-7 days, with processing completed in under two business days. In contrast, items shipped from the Chinese warehouse take approximately 40-50 days via sea or a faster 9-15 days by air.
A 30-day return policy is offered with each purchase at Besin. Prior to returning any goods, it is required that customers seek approval from the customer service team. Upon receipt and inspection of the returned item, a refund will be processed by Besin within 3-5 business days. The refund will then be credited back to the original payment method in 7-14 business days. It should be noted that the shipping expenses for returns or exchanges are typically the responsibility of the buyer. However, if the return results from a seller's error, such as a faulty product or an incorrect item, size, or color, Besin will bear the shipping costs. For products that arrive damaged or defective, claims must be submitted within 3 days of delivery.
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