Valentine's Day Deals
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Cynthia Rowley provides complimentary ground shipping for U.S. orders exceeding $300, and expedited shipping is an option. For international purchases, free shipping applies to orders over $300; otherwise, a flat fee of $15 is charged. Duties and taxes are included at checkout for a seamless experience. International returns can be processed via DHL Express for a flat rate of $20. The brand does not ship to P.O. Boxes and usually processes orders within 1-2 business days before dispatch.
Cynthia Rowley permits the return of unworn and unwashed merchandise, with tags and security ribbons intact, within a 10-day period following delivery. For pre-ordered goods, a 14-day return window is available from the date of shipment. To start the return procedure, international clients are advised to contact the brand via email at return@cynthiarowley.com. U.S. customers have the option to use the return portal for exchanges, whereas international buyers must place a new order after sending back their items. It is crucial to remember that final sale products do not qualify for returns or refunds. Should an item arrive damaged or faulty, it must be reported, along with photographic evidence, within 48 hours. Items bought in-store can only be returned to the store for credit or exchange, as monetary refunds are not provided.
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260 West, 39th Street, 8th Floor, New York, NY 10018
1-855-588-5287
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