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SnoofyBee provides complimentary shipping for all domestic US orders, with products dispatched from their Oregon-based warehouse. When orders are placed before noon Pacific Standard Time on regular business days, they are shipped out the same day and typically delivered within 2 to 5 business days. USPS First Class and Priority Mail services are utilized for these deliveries. Free shipping applies to US orders exceeding $25; a $4 fee is charged for those below this amount. A $25 shipping charge is levied on Canadian orders, whereas a $38 fee is applied to shipments destined for other countries.
A 90-day return policy is provided by SnoofyBee for all items bought via their online platform, ensuring customers receive a complete refund within 90 days of receiving their purchase. The cost of return shipping is covered by the brand, streamlining the process. Initiating a refund can be done by sending an email to info@snoofybee.com, including your name, order number, the products you intend to return, and the reason for the return. Should an exchange be required, first return the item for a refund, then place a new order. For warranty claims, contact the same email address with the product details, order number, a picture of the problem, and a comprehensive description. Additionally, SnoofyBee guarantees quality, offering a replacement if the product does not endure regular use until the child is potty trained or up to 3.5 years old; simply provide a photograph, the order number, and a mailing address.
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