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Cozepod provides complimentary standard shipping for all purchases within the contiguous United States, free from any minimum requirements or concealed terms. Orders are generally processed by the brand in 1-2 business days, and delivery via standard shipping typically requires 5-7 business days. At present, Cozepod's shipping services are limited to the United States. Should packaging concerns or damages arise, it is advised to examine and record the issues, followed by contacting info@cozepod.com for support.
Customers can initiate a return by contacting Cozepod at info@cozepod.com. A return shipping label is provided by the brand if return protection was added during checkout; otherwise, customers are responsible for the return shipping costs. It is crucial to request a return before sending items back, as returns without authorization will not be accepted. Cozepod allows a 45-day return period from the delivery date, but this policy does not apply to Final Sale and Clearance Items. For a full refund, items must be in good condition, with all original packaging, parts, and accessories included. Excessive use may result in a restocking fee. Additionally, shipping and handling charges are non-refundable. If an exchange is desired, customers should initiate a return and place a new order. In the event of damaged or defective items, immediate contact with Cozepod at info@cozepod.com is recommended.
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