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Customers are encouraged by Pinter to contact the Customer Care Team within a 14-day period following delivery to initiate a return. Subsequently, they have an extra 14 days to dispatch the item back. It is crucial that the items remain unused and in their original state. A 30-day money-back assurance is provided by the brand for all its products. In the event of receiving a defective product within 30 days of delivery, customers can request a refund. For issues arising between 6-12 months post-delivery, evidence indicating the defect was present at the time of receipt must be presented for a refund; otherwise, if the product has been used as directed, the option for repair or replacement will be available. Refunds are credited to the initial payment method and typically require 5-7 working days for processing.
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