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For orders exceeding $45 in the contiguous US, Shock Doctor provides complimentary ground shipping, with an estimated delivery time of 7-10 business days. Standard ground shipping is offered at a flat fee of $5.00, also within the same timeframe. Customers can opt for expedited shipping at $7.50, which ensures delivery in 3-5 business days. Orders placed by 12:00 PM PST from Monday to Friday qualify for 2-day service at $15.00 or one-day service at $25.00. USPS Priority standard shipping is used for P.O. Box addresses, and shipments to Hawaii and Alaska may require an additional day for two-day or one-day services. APOFPO addresses are serviced by USPS, with transit times potentially extending up to 45 days.
Shock Doctor recognizes that occasionally, a purchase may not meet expectations. Therefore, the brand permits customers to request a return up to 60 days after receiving their order. For returns to be accepted, products must remain in an entirely new and unused state, complete with all original packaging. When an item is sent back, the shipping fee will be subtracted from the refund amount. For customers who wish to exchange their merchandise, Shock Doctor provides the opportunity to switch out items that have not been worn, washed, or modified via the Return Portal. Upon the warehouse's receipt of the returned goods, refunds are typically issued within 3-5 business days. It should be noted that the original shipping charge is non-refundable.
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