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Ruby & Oscar provides a 30-day refund policy, ensuring that customers can return products if they remain unused and unmodified, with all original tags intact. Items that have been personalized, such as through engraving or inscription, cannot be returned. Furthermore, any pieces resized at the customer's request are classified as custom orders and are not eligible for return. For initiating a return, customers may reach out to Customer Service through various channels, including phone, email, live chat, or the contact form. The brand also offers a Lifetime Warranty that covers manufacturing defects, although this does not extend to normal wear and tear or accidental damage.
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