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Rosegal provides global shipping to almost all countries, employing leading international carriers. At checkout, the preferred delivery option can be chosen by customers. Orders destined for European nations, when shipped from the Europe warehouse, usually arrive within 3-6 business days. The brand generally dispatches most orders within 24 hours, though some may take 3-5 business days, depending on stock. It is important to note that processing time is distinct from the actual shipping duration.
Rosegal guarantees that within 30 days of receiving an item, customers can return, exchange, or get a refund if the product is defective, incorrect in size or color, or remains unused, unwashed, and unworn. At present, the brand does not support direct returns; therefore, it is advisable to reach out to the Support Center initially. To start the return process, one must file a ticket, providing the order number, SKU or product name, and the reason for the return. For transactions made with credit cards, the refund period generally ranges from 7 to 14 business days, whereas PayPal refunds are usually completed within 48 hours.
Credit card (Visa, MasterCard, JCB, Discover, Diners), PayPal, Debit card (Visa, MasterCard, Visa Electron)
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