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Solbari is pleased to announce that shipments now originate from the brand's new US fulfillment center, eliminating any tariffs or duties. While shipping times are provided, they do not guarantee a specific delivery date. Orders placed with Solbari are processed and dispatched from Monday to Friday, either on the same day or the next business day, excluding weekends and public holidays. Upon dispatch, tracking details will be emailed to you, enabling online monitoring of your package. In regions where tracking is unavailable, items are sent via registered mail, requiring a signature upon receipt.
Solbari aims to guarantee customer satisfaction with every purchase. However, products labeled 'Final sale' or 'Summer Sale' are not eligible for returns, refunds, or exchanges unless they are found to be defective. For customers in the United States, initiating a return or exchange is straightforward. Those located outside the US are encouraged to reach out to Solbari for support regarding returns or exchanges. Upon receipt of the returned item, a full refund will be issued to the original payment method; please allow 2-5 business days for the refund to be processed. It should be noted that refunds or cancellations are not permitted if the delivery times exceed the estimated timeframe. Additionally, Solbari does not accept returns or exchanges for wholesale and corporate orders.
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