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Rokform guarantees that any orders submitted post 3pm (PST) will be dispatched on the next business day. With USPS, customers can anticipate a delivery window of 3-4 business days. Opting for FedEx 2-Day ensures your purchase reaches you within two business days, whereas FedEx Overnight promises arrival by the following business day. Complimentary shipping via USPS First Class Mail is provided for items weighing less than 13 ounces, and those exceeding this weight receive free shipping through USPS Priority Mail. For expedited Two Day and Next Day services, an extra fee applies, subject to the brand's approval. International clients are served by FedEx, with shipping costs determined automatically based on the order's weight and destination.
Rokform accepts returns from the original end purchaser within sixty calendar days of delivery. To facilitate a seamless return, items must be returned in NEW and UNUSED condition, complete with their original packaging, within 60 calendar days. Prior to returning any product or making a claim under the limited warranty, the original end purchaser should contact Rokform by phone or email to receive a Return Authorization Number (RA#). It is crucial that the RA# is clearly displayed on the exterior of the package, along with an enclosed copy of the original receipt. Credits for returns will be refunded to the credit card used for the initial purchase. Refunds are limited to the product cost, as shipping charges are non-refundable. All product returns and claims must be shipped prepaid, as Rokform does not assume responsibility for damage or loss during transit.
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