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Rocksbox provides a range of shipping options via USPS or UPS to cater to various requirements. Free shipping with USPS Ground Advantage is offered for orders exceeding $75. Standard shipping also utilizes USPS Ground Advantage. For quicker delivery, customers can opt for UPS 3 Day Select or USPS Priority Mail. When speed is essential, next day delivery is available through UPS Next Day Air Service. Upon shipment, Rocksbox sends an email with tracking details, enabling customers to monitor their order's progress.
Rocksbox facilitates returns for purchases made within a 30-day period, providing a complete refund upon receipt and inspection of the returned items. It is essential that all products are sent back in their original condition; however, clearance items are non-returnable. For orders placed prior to October 23, 2024, initiating a return requires contacting orders@rocksbox.com with details such as the product intended for return, the invoice number, and the delivery address. In the case of orders placed after October 23, 2024, customers can begin the return process by navigating to Rocksbox Returns and entering their order number along with the zip code.
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