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Rocket Dog provides complimentary standard shipping for purchases exceeding $65. The company guarantees that all orders are dispatched on an FOB Origin basis, which means the customer is accountable for any shipping and associated handling fees for each order. These costs are determined at the time of actual pick-up by the transportation provider, depending on the specific nature and extent of the delivery. Usually, Rocket Dog opts for standard ground delivery instead of expedited services.
Rocket Dog accepts returns up to 30 days after the delivery of your purchase, as long as the products are in an unworn condition and still in their original packaging. The brand does not support exchanges; therefore, if you desire a different product, you must return the initial item for a refund and then place a new order. It is important to note that any shipping costs incurred initially will not be reimbursed. For BOGO (Buy One Get One) deals, the refund for each returned item will be adjusted proportionally. Regrettably, Rocket Dog is unable to process refunds or exchanges for orders placed from outside the country.
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