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ROBOTIS provides a 30-day return policy for exchanges or refunds, allowing customers sufficient time to make their decision. A 20% restocking fee will be applied. For a return to be accepted, the product must be unopened and in its original packaging. Customers are responsible for the shipping costs when returning items to ROBOTIS. It is essential to adhere to the RMA process for all returns. In cases where returned items are determined to be non-defective, ROBOTIS reserves the right to charge for parts and labor and will not cover the shipping costs back to the customer.
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