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SOKA HOME provides shipping exclusively to the 48 contiguous states, using sturdy boxes for all deliveries. For special delivery requests or address modifications, contact the brand right after placing your order. Once a shipment is in transit, altering the delivery address can be difficult, but SOKA HOME will offer assistance if feasible, though customers may incur rerouting fees. Upon receipt, carefully examine the package to ensure it is undamaged. Should a SOKA HOME product arrive damaged, notify the brand within 48 hours of delivery. Returns within 14 days must include the original packaging; otherwise, extra charges may apply.
At SOKA HOME, the option to initiate a return is available to customers within 30 days from the receipt of their purchase. When returns are not due to quality issues, a restocking fee amounting to 10% of the item's cost, along with the shipping charges, is requested to be covered by the customer. To begin the process for a return or exchange, one can contact the Customer Experience team via service@sokahome.com or vip@sokahome.com. The order number and images showing the state and any flaws of the product are necessary for this communication. It is crucial that a Return Merchandise Authorization (RMA) is secured before sending back any merchandise. Should an item arrive in a damaged condition, it must be reported to SOKA HOME within 24-48 hours after delivery.
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