Valentine's Day Deals
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Sofary guarantees that items are dispatched from the brand's warehouse located in the United States or overseas, based on stock availability. Complimentary shipping is provided within the continental U.S. Items marked for swift delivery usually reach customers within 1-2 weeks, whereas other products may take 6-8 weeks. International shipments incur extra fees. The majority of fixtures are transported via UPS, FedEx, EMS, or USPS. For tailored delivery requirements, customers can reach out to support@sofary.com.
Sofary accepts the return of new and unopened items within a 30-day period from the delivery date, offering a full refund. However, shipping costs are non-refundable unless the products are found to be defective. Additionally, expedited shipping fees are not eligible for reimbursement. To initiate the return process, customers should contact support@sofary.com. The brand requests that all returns be sent to an address in either the US or China, in their original packaging. Upon inspection of the returned item, a refund will be processed by Sofary within ten business days. For those seeking an exchange, it is treated as a return followed by a new purchase. It is crucial to understand that customized items cannot be returned or exchanged.
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Woburn, MA, US
888-301-REVO (7386)
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