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Reel guarantees the prepayment of all return shipping costs and advises selecting a traceable delivery method. Within 1-2 business days, in-stock items are dispatched by the brand. Depending on the product's weight, destination, and other considerations, USPS, FEDEX, or another prominent carrier will be utilized for shipment.
Reel encourages customers to mail all return parcels to 2026 NE 155th Street, North Miami Beach, Florida 33162, United States. It is essential that all return shipping fees are prepaid, as C.O.D. deliveries will not be accepted. The brand requests that items be returned unworn and unwashed, in their original condition and packaging, within 30 days from the date of online purchase for a refund or exchange. Orders using the 60% off promo code "LASTDANCE" are final and cannot be returned. For Reel Free, the return period is 30 days from the date of arrival, and returns are accepted for new or slightly used products. Customers must purchase the return shipping label, and refunds will be processed within three business days after the item is received. All products come with a one-year warranty, and for any warranty support, customers can contact service@reelfree.co.
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