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Zoey Sleep provides complimentary shipping from its US-based warehouses, with deliveries typically arriving within 5-7 business days across the United States. Incorrect addresses at checkout are not the brand's responsibility. Updates to tracking details may require 2-5 business days, and products from a single order might be dispatched in multiple parcels.
Initiation of a return can be done by filling out the form available on Zoey Sleep's website. Upon approval, a 30-day window is provided for customers to finalize the process. A 30-night sleep trial is offered for items bought through Amazon, and returns can be processed either through the customer's Amazon account or by contacting 888-280-4331. After the package has been dropped off, it takes between 5 to 10 business days for the refund to be credited back to the original payment method. For products that are defective or damaged, the brand encourages customers to send an email to hello@zoeysleep.com, attaching images for review.
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