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RAEN provides complimentary FedEx 2-Day Shipping for U.S. customers on purchases exceeding $150, with deliveries made from Monday to Friday. Weekend delivery is not offered. Similarly, FedEx Ground shipments are also delivered on weekdays. Orders placed by 12pm PST generally ship the same day. For urgent needs, overnight delivery is available from Monday to Thursday, provided orders are submitted before 11am PST. It's important to note that weekend delivery is unavailable, and shipping times do not include order processing.
RAEN's return policy grants U.S. customers the option to return eyewear within 21 days from the delivery date for a complete refund, provided that the products remain in their original condition, with all packaging and accessories intact, including any complimentary promotional items. It should be noted that gift card purchases and initial shipping costs are not eligible for refunds. Furthermore, items labeled as 'final sale' are not returnable or exchangeable. For those requiring an adjustment, the brand offers free exchanges for an item of equal value within 30 days of receipt. To facilitate a seamless experience, it is necessary for all returns to include a scanned copy of the confirmation receipt. Should assistance or further information be required, customers may contact info@raen.com.
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