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Qalo facilitates returns within a 30-day window from the date of purchase, and exchanges can be made up to 60 days. For assistance with any customer service inquiries, it is recommended to send an email to support@qalo.com, including your order number, shipping address, and a detailed explanation of the problem. In the case of international or APOFPO returns and exchanges, customers are requested to contact support@qalo.com for precise guidelines. To guarantee a seamless experience, ensure that the items exhibit no signs of use or damage. Although personalized products do not qualify for refunds, they can be exchanged or covered under warranty. Additionally, Qalo offers a one-time, anytime warranty for silicone rings and dog ID tags; however, this does not extend to the QRNT smart ring.
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