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Orders are processed and dispatched by Purolabs within 24 working hours, excluding bank holidays and weekends, to the delivery address specified at checkout. For initial one-time purchases and the first shipment of subscription orders, a 48-hour tracked Royal Mail service is utilized within the UK. Subsequent subscription deliveries are sent via Royal Mail's 48-hour service. DHL offers next business day delivery for £4.95. Deliveries to PO boxes are not possible, and a confirmation email is sent upon dispatch. Customers should allow 5 working days after dispatch before inquiring about their order.
A 60-day return policy is offered by Purolabs. To start the return process, customers should contact the brand's customer service at support@purolabs.com. An essential requirement for all returns is a return authorization (RMA) number, which the brand provides through email. After the RMA number is issued, items need to be returned within 14 days. Refunds for unopened bottles are available up to 60 days from the date of purchase. It is crucial to understand that customers bear the responsibility for return shipping costs. Once the returned items are received, Purolabs processes refunds within 10 working days.
Refunds are issued to the same debit Credit card or method of payment that was used during the original purchase.
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