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PureFish places a high value on ensuring customer satisfaction. However, once an order is placed, the brand does not provide refunds or exchanges. Any concerns must be reported within 48 hours of the delivery time, as recorded by the tracking service. The brand cannot be held accountable for incorrect or incomplete addresses, nor can it assume responsibility for lost or stolen deliveries after the seafood has been delivered. For any mistakes made during the ordering process or other inquiries, customers are advised to contact the brand via email at contact_pf@purefish.com.
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