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Prose offers a return policy for products that do not meet your expectations. You may return an item within 3 days of delivery for either a replacement or a refund, with the shipping fee deducted. When the return is not a result of the brand's mistake, customers are responsible for the shipping charges in both directions. For any malfunctioning items within 90 days of being shipped, Prose accepts returns for a full refund or exchange and will cover the shipping cost if a receipt is presented. After 180 days from the date of shipment, however, requests for refunds or exchanges can no longer be processed.
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