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Pom Pom at Home provides complimentary shipping for purchases exceeding $49 within the Continental US. Domestic orders generally reach customers within five business days, whereas international deliveries might require up to 14 business days. Duties, taxes, and import fees for international shipments are not included by the brand. When express orders are placed by 12 PM PST, they are dispatched on the same day; otherwise, they are sent out on the following business day.
Pom Pom at Home facilitates exchanges or refunds within a 30-day period following the delivery. For such transactions, the products must be in pristine, resalable condition, and still in their original packaging. Should the return not be due to an error by the seller, shipping expenses will be borne by the customer. It is important to note that all sale items, along with linen and rug swatches, are considered final sales and thus, non-returnable. The reimbursement process is contingent upon the inspection of the returned goods. In the event of receiving a damaged or wrongly dispatched item, it is advised to promptly reach out to returns@pompomathome.com.
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