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Items purchased from Austin Air Systems can be returned for a refund, replacement, or exchange if they are in their original condition and packaging, within 30 days of receipt. Prior to returning the item, a Return Authorization Number must be obtained by contacting returns@austinair.com via email or by calling 800-724-8403. Once the product is received at their facility, Austin Air Systems will process the refund within 3 to 5 business days. It should be noted that this return policy applies only to orders placed directly through the brand's website, and special orders along with replacement filters do not qualify for returns.
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