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Pinatas provides shipping exclusively to the Continental United States, utilizing USPS for standard delivery. Orders are fully traceable and generally processed within 2 to 3 business days. Ground shipping usually takes 5 to 9 business days, whereas Priority Mail arrives in 4 to 5 business days. Business days, observed from Monday to Friday, 9 AM to 5 PM, exclude Post Office holidays. It is important to note that expedited shipping fees are non-refundable. The brand also extends both domestic and international shipping options for its exceptional products.
Pinatas places a high value on ensuring customer contentment, and as such, the brand permits the return of items in their unaltered condition and original packaging within a 14-day period post-delivery. The cost of return shipping is to be borne by the customers. Upon receipt of the returned goods, reimbursement will be made via the initial payment method. It is important to highlight that neither expedited delivery services nor personalized orders are eligible for refunds. In the event that a pinata arrives in a damaged state, it is advisable to decline acceptance of the package; this action facilitates its return through the Postal Service, enabling the processing of a claim or refund.
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