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pidan offers shipping to the contiguous United States, with exclusions for areas such as Alaska, Guam, and Hawaii, along with international destinations. Trusted carriers including USPS, DHL, FedEx, and AMZN_US are utilized by the brand to guarantee that orders are dispatched within three business days and arrive within 2-7 business days. Shipping is complimentary for purchases exceeding $39 USD, while a flat fee of $5 applies to those below $39.
For returns or exchanges, customers are encouraged to contact pidan by sending an email to meow@pidan.com. This should include the order number, a picture of the product, and the reason for the return or exchange. The brand permits returns and exchanges within 7 days from the date of receipt, as long as the package remains unopened and there are no quality concerns. Should the products be damaged upon arrival or if the order was incorrect, it is advisable to get in touch with pidan via email immediately. After the returned item is received, refunds will be issued within 14 business days. It is important to note that shipping costs are typically non-refundable, unless the issue stems from the product itself. In such cases, the customer is not required to cover the cost of return shipping.
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