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Personal Hour provides complimentary shipping for Pilates equipment across the United States. Customers can opt for expedited shipping services; more information is available upon request. International shipping is also offered, with varying costs and delivery times based on the item and destination.
Custom-made and personalized products, such as Pilates reformer machines, are not returnable at Personal Hour. A warranty is provided by the brand for these items. If an item qualifies for a return, customers should contact notifications@personalhour.com, providing their order number and the reason for the return. It is the customer's responsibility to cover the return shipping cost. In case an order arrives damaged, Personal Hour requests that you email notifications@personalhour.com within 3 days, including your order number and a photograph of the item's condition.
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One of today's top Personal Hour deals: Weekend Special: 5% Off On Qualifying Orders.