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Returns are accepted by VoIP Supply within a 30-day window for products that remain unopened and unused. Should the returned items be deemed functional, a testing fee of $20 USD will be charged. It is the responsibility of the customer to cover the return shipping expenses, and a restocking fee between 10% and 20% may also apply. In the case of defective products, the brand offers replacements and supplies a FedEx ground return label for the malfunctioning units.
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