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Free ground shipping is provided by Paper House Productions for purchases exceeding $25 within the U.S. Orders are generally processed within 1 to 2 business days, excluding weekends and holidays, following receipt and a confirmation email. In times of high demand, such as during significant sales, processing may extend to 4 days. Upon shipment, an email with tracking details will be automatically dispatched by the brand.
Returns of unused merchandise in its original condition and packaging are accepted by Paper House Productions within 30 days from the delivery date. The full purchase price, inclusive of sales tax, is refunded by the brand; however, shipping costs remain non-refundable. In the event that an order arrives defective or damaged, it is recommended that customers promptly contact info@paperhouseproductions.com, providing their order number and a photograph of the item's condition. Each situation is handled individually by Paper House Productions, which aims to reach a satisfactory resolution for every case.
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