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Pacagen aims to deliver a seamless and gratifying experience for every customer. Refunds, rather than returns, are offered by the brand in cases where a product is received in a damaged condition or if efficacy concerns emerge following a 3- to 6-week trial period, depending on the particular item. Upon approval, refunds will be processed within 10 business days, credited back to the original payment method, with any shipping and handling fees deducted. Should customers encounter issues with defective, damaged, or incorrect orders, they are urged to reach out to support@pacagen.com without delay.
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