Valentine's Day Deals
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Outdoor Gear Exchange provides complimentary shipping for purchases exceeding $49. For returns, customers bear the expense of sending items back to the brand. Should consignment gear be declined, both the shipping to and from Outdoor Gear Exchange must be covered by the customer.
At Outdoor Gear Exchange, customer satisfaction is prioritized, and a generous return policy is in place. A full refund to the original payment method is available for up to 90 days from the date of purchase for products that are unused, unopened, and still have their original tags and proof of purchase. For items that have been lightly used but still come with proof of purchase, store credit for the full purchase price can be obtained through an exchange within 30 days. It should be noted that specific technical climbing equipment, including harnesses, helmets, and ropes, cannot be returned once they have been used. Should you need to make a return via mail, please send it to the following address: Outdoor Gear Exchange, Attn: Returns, 37 Church Street, Burlington, VT 05401.
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37 Church Street, Burlington, VT 05401
888-547-4327
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