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For Otiumberg, all returns and exchanges need to be processed through the brand's Returns Portal. Should you encounter any difficulties while scheduling a return, contact hello@otiumberg.com or call +44 (0)208 065 5159 for assistance. To qualify for a return, earrings must be in their original, unaltered, and unworn state. It is crucial to remember that personalized, custom-made, and engraved items cannot be returned or exchanged. Upon receipt of the return, the brand will issue a refund within 14 business days. Furthermore, items purchased online can also be returned at the London store.
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