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Orion Motor Tech provides shipping services to the contiguous 48 U.S. states, whereas customers in Alaska, Puerto Rico, and Hawaii need to request a tailored shipping estimate from the brand. These regions do not qualify for complimentary ground shipping. Orders are processed by Orion Motor Tech within 24 hours on business days, with delivery usually taking 3-7 working days within the contiguous U.S. Any alterations to the shipping address must be communicated immediately after placing an order. In the event of damaged or missing items, it is crucial to notify support@orionmotortech.com within five business days.
Orion Motor Tech guarantees that products or parts can be returned in their original condition within 30 days of receipt if customers are not satisfied or if defects are present. For defective parts, customers are encouraged to reach out to customer support with their receipt within three months for an exchange. Once the returned items are received, refunds are processed within 14 business days and credited to the original payment method. If an order needs to be canceled within 24 hours, a full refund will be provided within 3 to 5 business days.
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