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Customers are encouraged by VetShop to communicate via email at support@vet-shop.net, providing their order number and the reason for return. Upon approval of a refund, it is processed by the brand to the original payment method within 5–7 business days. There may be instances where only partial refunds are provided. For those who receive a defective or damaged item, a replacement for the same product will be gladly offered. It is important to contact VetShop within 7 days of delivery to arrange an exchange.
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