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Ollie dispatches all orders to the shipping address specified during checkout and cannot be held liable for deliveries made to an incorrect location. Should a package be returned to Ollie's headquarters due to an inaccurate address, a re-stocking fee or a re-delivery charge will be imposed.
Ollie's return policy is valid for a period of 30 days. Should more than 30 days elapse from the date of your purchase, Ollie will be unable to facilitate a refund or an exchange. For any inquiries regarding returns or to arrange one, kindly reach out to the team via email at care@theollieworld.com. It is crucial not to dispatch any returns without prior communication with Ollie, as the brand must provide the specific address for returning items. Items sent back without this initial contact cannot be processed and will be returned to the sender. Upon receiving and inspecting the item, the refund will be issued to the credit card that was used for the original transaction. Please be aware that it typically takes around five business days for the refund to reflect in your account. Gift cards are not eligible for refunds. If your purchase was made through an authorized retailer, you should consult their return policy and get in touch with them directly.
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