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Olive & Piper provides complimentary standard shipping for purchases exceeding $50US $65CA to the US and Canada. Within 2-3 business days, the brand processes and dispatches in-stock orders from its Vancouver, Canada, office. An email containing tracking details is sent to customers. Shipments originate from warehouses located in Vancouver, BC, or Los Angeles, CA. For international transactions, additional charges such as import duty taxes, VAT, and handling fees may be incurred, which are not covered by Olive & Piper.
Olive & Piper offers a 30-day window for customers to return eligible items for a refund, exchange, or store credit, starting from the date of purchase. Should there be any product concerns, customers are encouraged to reach out to info@oliveandpiper.com for replacements within 90 days. A return shipping label is available at a cost of $7.95 USD for orders in Canada and the USA, whereas exchanges come with free return labels. It is crucial to understand that packages sent via DHL, FedEx, UPS, or similar carriers will not be accepted if they involve duties, customs, or handling charges.
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