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Nushape completes order processing within 1-2 business days, with all items dispatched from U.S. fulfillment centers located in Pennsylvania or Vermont. Delivery times and shipping costs vary based on the destination and the weight of the package. Typically, domestic orders are delivered within 3-5 business days after shipment. Tracking information is sent to customers via email. International shipping options are also provided. For inquiries, contact Nushape at hello@nushape.com.
A 30-day return policy is provided by Nushape, starting from the delivery date. To initiate a return, customers should reach out to the brand's support team via hello@nushape.com to obtain an RNA before the 30-day mark, as no refunds will be issued without it. The items should be sent to the following address: ShipMonk PA1 Nushape, 285 Centerpoint Blvd, Pittston, PA 18640, USA. Once the returned products are received and inspected, Nushape will process the refund within 5-7 business days. It is also important to understand that the shipping expenses for returns are not covered.
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