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Nubeo Watches provides complimentary global express shipping for all online purchases. Dispatched via FedEx, deliveries generally arrive within 5-10 business days, excluding weekends and public holidays. APOFPO, PO BOX, and temporary locations such as ships, fairs, exhibitions, hotels, campsites, building sites, and mobile sites are excluded from the shipping policy. A valid physical address is mandatory. For deliveries to mail forwarding companies, Nubeo Watches disclaims responsibility for any mishandling. In the United States, orders under US$800 are exempt from taxes, while those exceeding this value are subject to customs duties and do not qualify for free shipping.
Nubeo Watches remains available to assist with any return requests. Customers can initiate the process by contacting support@nubeowatches.com. The brand requests that all items for return be in an unworn, unused, and unaltered condition, and must be in their original packaging with all tags intact. A return authorization number, issued by the customer support team, is required for the return to be processed. Returns lacking this number will not be accepted. All returns should be sent to the Hong Kong warehouse. Although Nubeo Watches generally does not cover return shipping expenses, exceptions apply for products that are incorrect or defective. It is also important to note that gifts cannot be exchanged or refunded; only the original buyer has the right to request a return or refund. For customers who wish to obtain a different product, the brand recommends returning the item within 30 days for a full refund and subsequently placing a new order.
All major credit cards including Visa, Master Card, American Express and Discover as well as PayPal.
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