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NewAir endeavors to dispatch the majority of orders placed prior to 11:30 a.m. PST on the same business day. Orders received after this time are typically shipped the next business day. Shipping charges for deliveries to Alaska, Hawaii, Canada, Puerto Rico, other US territories, and select APO addresses are recalculated and adjusted by the brand. Oversized items are transported via freight. To ensure delivery by a specific date, customers can contact NewAir's customer service at 1-855-963-9247.
NewAir places a high priority on customer satisfaction. If the item you bought from the website does not live up to your expectations, you are welcome to ask for an exchange or a refund. It is requested that any concerns regarding your order be communicated within 30 days of receipt. This ensures that a refund can be issued to your original payment method, excluding shipping fees. Please note that all exchanges depend on current stock levels, and items must be returned in their original packaging, in like-new condition, along with the printed receipt and return form.
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