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New Chapter provides complimentary delivery for purchases exceeding $50. Within 24-48 business hours, the brand endeavors to dispatch items, with typical transit periods spanning 3-6 days. Although New Chapter offers shipping estimates, these should not be considered as definitive delivery dates. Customers are advised that the brand holds no liability for shipments sent to incorrect addresses due to their mistakes.
For any assistance, New Chapter remains readily available. Should you wish to contact them within 60 days of receiving your purchase, an email to info@new-chapter.com or a call to the Take Care Center at (888) 874-4461 is recommended. Ensure that your communication includes your full name, the reason for your return, and your order number. The brand strives to ensure that the process is as seamless and welcoming as possible.
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