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Near Zero selects the most suitable shipping method from options including UPS, USPS, FedEx, Global Post, and DHL, depending on the destination and delivery times. Orders are dispatched in accordance with carrier policies to the address specified during checkout. Ground shipping for U.S. orders typically ranges from 2 to 6 business days, with most orders being processed and shipped on the same day. Expedited shipping is an additional option. All shipments originate from Arizona, and tracking details are provided for each order. Near Zero does not ship to international destinations or areas where it is legally restricted.
Customers looking to initiate a return or exchange can contact Near Zero via email at info@nearzero.co or support@nearzero.co. Refunds are provided for returns; however, if a package is returned to the sender or refused due to unpaid duties or customs fees, no refund will be given. In the event that the package is successfully returned, a refund for the product cost, excluding any shipping charges, will be issued by Near Zero. The processing time for the refund, following receipt and inspection of the item, may take up to 30 business days. When returning items, customers should send them to 1045 E McKellips Rd, Bldg B, Mesa, Arizona 85203, ensuring that the order number is clearly marked on the packaging or inside the box.
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