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NavePoint provides complimentary standard shipping for all orders, with expedited delivery options accessible for an additional charge. When orders are submitted by 2pm CST from Monday to Friday, they are dispatched on the same day; otherwise, they are shipped within a single business day. Upon shipment, a tracking number is sent via email.
NavePoint places a high priority on ensuring customer contentment and maintains an easy-to-understand return policy. A complete refund, less the initial delivery expenses, is provided for products that have not been opened within a 30-day period. For items that have been opened but remain unused, NavePoint still permits returns within the same timeframe, with the original shipping charges and a 15% restocking fee being deducted. Items that have been used or installed, however, cannot be returned. In the event of receiving defective, damaged, or incorrect items, customers are advised to reach out to the brand within 30 days to facilitate a replacement and obtain a prepaid return label.
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